Lily Luxe · Website planning

Hi! I’ve filled in the details we already have to make this easier. Please confirm or change them, then answer the short questions below. You can also send photos, existing artwork, or voice notes through WhatsApp.

Skip anything you’re unsure about, or choose “Not sure—please recommend”. Your answers will be emailed to Island Stack when you submit.

Section 1

Business and contact details

The details below are editable. Leave them as they are if correct, or replace anything that needs changing.

1. Business name

2. Phone and WhatsApp

3. Email for customer inquiries

4. Location — please add the exact shop address or Google Maps link

5. Opening days and hours

6. Instagram

7. Other social media links

8. Additional locations

Section 2

Services

1. Are spa services for girls and psychological services for all your main service categories? Please list any others.

2. Please send your service/package list or existing artwork, including prices, descriptions, durations, and applicable ages.

3. Are psychological appointments in person, online, or both?

In personOnlineBothNot sure—please recommend

Additional detail (optional)

4. Do you offer group bookings, parties, or special packages?

5. What information or requirements should customers know before booking, including anything needed from a parent or guardian?

Section 3

Appointments and booking

1. How do customers currently book, and how do you manage those appointments?

2. Would you prefer to manage bookings through a phone-friendly dashboard that opens like an app, WhatsApp, email, or another method?

Phone-friendly dashboard that opens like an appWhatsAppEmailAnother method (describe below)Not sure—please recommend

Additional detail (optional)

3. Should website bookings be confirmed automatically or approved by you first?

Confirmed automaticallyApproved by me firstNot sure—please recommend

Additional detail (optional)

4. How does availability work—for example, staff schedules, rooms, appointments at the same time, and preparation time between bookings?

5. Should customers be able to reschedule/cancel online, and should staff be able to add phone or WhatsApp bookings to the same calendar?

Section 4

Deposits and payments

1. Should customers pay in full, a deposit, or on arrival?

In fullA depositOn arrivalVaries by service (describe below)Not sure—please recommend

Additional detail (optional)

2. If deposits are required, how much are they? Do they vary by service?

3. What other payment methods do you accept?

4. Do you already have a WiPay business account, and was it used on the previous website?

5. What are your rules for cancellations, missed appointments, and refunds? You can send an existing policy.

Section 6

Online shop

1. Please send your product list with names, prices, descriptions, photos, and any options such as size or scent.

2. Should the website track stock? Do you also sell preorders or items made on request?

3. Will you offer pickup, delivery, or both? For delivery, please share areas, fees, and estimated delivery times.

4. What is your return or exchange policy?

5. Proposed checkout: customers buy without creating an account, entering only the contact and delivery details needed. Does this suit you?

YesNo (describe below)Not sure—please recommend

Additional detail (optional)

Section 7

About Lily Luxe and the team

1. Please share a short introduction to Lily Luxe, its story, and its mission—or send a voice note.

2. What makes Lily Luxe special, and what should visitors understand about the business?

3. Which team members should appear? Please send their names, roles, bios, and relevant qualifications.

4. Should we use ‘Where Self-Care Meets Self-Discovery’ as the website tagline?

YesChange (describe below)Not sure—please recommend

Additional detail (optional)

5. Do you have testimonials you have permission to publish?

Section 8

Photos and design

1. Please send the photos you’d like used through WhatsApp, preferably as documents for full quality, or you can send a Drive link.

2. Please send your best-quality logo file.

3. Proposed colours: purple, lavender, and soft pink, based on your posters.

KeepChange (describe below)Not sure—please recommend

Additional detail (optional)

4. Please share any websites you like and any styles you dislike.

Section 9

Website content and extras

1. Proposed main pages: Home, Services, Book an Appointment, Shop, About, and Contact. Anything to add or change?

2. Would you like extras such as a gallery, events, or gift vouchers?

3. What questions do customers ask most often? We can add this to an FAQ section.

4. What should customers know before their first visit?

Section 10

Staff access and ongoing support

1. Who will manage bookings and shop orders?

2. Will multiple staff members need their own login?

YesNoNot sure—please recommend

Additional detail (optional)

3. Should psychological bookings be visible only to selected staff?

YesNoNot sure—please recommend

Additional detail (optional)

4. Would you like to update products, services, prices, and photos yourself?

YesNoNot sure—please recommend

Additional detail (optional)

Section 11

Existing website and project details

1. What did you like about the old website, and what would you like improved?

Let’s bring your
next chapter to life.

Business and contact details

Services

Appointments and booking

Deposits and payments

Notifications and WhatsApp

Online shop

About Lily Luxe and the team

Photos and design

Website content and extras

Staff access and ongoing support

Existing website and project details

Review your answers

Let’s bring yournext chapter to life.

Business and contact details

Services

Appointments and booking

Deposits and payments

Notifications and WhatsApp

Online shop

About Lily Luxe and the team

Photos and design

Website content and extras

Staff access and ongoing support

Existing website and project details

Review your answers

Let’s bring your
next chapter to life.